Elite Nanny CV – Terms and Conditions
Last updated: 13 October 2026
Welcome to Elite Nanny CV. These Terms and Conditions explain how our services work, what you can expect when placing an order and your responsibilities as a client.
By purchasing a service from Elite Nanny CV, you agree to these Terms and Conditions, subject to your statutory consumer rights.
1. About Elite Nanny CV
Elite Nanny CV provides professional CV writing, cover letter writing, CV reviews, career coaching, interview preparation and related career support services.
Website: www.elitenannycv.co.uk
Email: melissa@elitenannycv.co.uk
2. Services and Orders
All services are described on our website, including their prices and what is included.
By placing an order, you confirm that the information you provide is accurate and that you understand the service you are purchasing.
Payment is required before work begins unless otherwise agreed in writing.
We reserve the right to decline an order where we reasonably believe we cannot provide the requested service. If payment has already been taken and no work has begun, a refund will be arranged.
Any additional services or work outside the original order will be discussed and priced separately before proceeding.
3. Client Responsibilities
Clients are responsible for providing accurate and complete information, including relevant employment history, qualifications, experience and any documents requested.
Elite Nanny CV relies on the information supplied by the client and cannot independently verify every detail.
Clients are responsible for reviewing completed documents to ensure all information is correct before using them for job applications.
We will not knowingly include false qualifications, fabricated experience or misleading employment information.
4. Turnaround Times
Estimated turnaround times are provided on our website or confirmed when an order is placed.
Turnaround times generally begin once payment and all necessary information have been received.
If further information or clarification is required, the completion date may be adjusted.
We will communicate any significant delays and make reasonable efforts to complete work within the agreed timeframe.
Where a specific deadline has been agreed, clients should provide all requested information promptly to allow sufficient time for completion.
5. Client Communication and Order Completion
To keep projects progressing efficiently, clients are expected to provide requested information, documents and feedback within 30 days of placing their order.
If a client has not provided the information needed to complete a service or has stopped responding, Elite Nanny CV may send reminders requesting a response.
Where an order remains inactive beyond 30 days, we may notify the client that the project is being closed due to inactivity.
Requests to resume a closed project will be considered individually. Depending on the work already completed, the time elapsed and the client's circumstances, a new booking or additional payment may be required. Any charges will be explained and agreed before further work begins.
Closing an inactive project does not automatically remove any refund, cancellation or other rights available under consumer law.
This policy applies to CV writing, cover letters, CV reviews and other services requiring client information or participation.
6. CV Writing and Cover Letter Revisions
Elite Nanny CV offers unlimited reasonable revisions to CV writing and cover letter services during the agreed revision period.
Revisions are intended to refine the original document and may include changes to wording, presentation, formatting and layout.
The standard revision period is 30 days from delivery of the first draft, provided the client continues to respond and the project remains active.
Revisions must remain within the scope of the original service purchased.
Requests involving substantial new information, additional employment history, a different career direction or a significantly different document may be treated as additional work.
Any additional charges will be discussed and agreed before work begins.
Unlimited revisions do not include the creation of entirely new documents or ongoing updates after the agreed revision period.
Nothing in this section affects your statutory rights if a service has not been provided with reasonable care and skill.
7. CV Reviews
CV reviews provide professional feedback on an existing CV, highlighting strengths, areas for improvement and recommendations.
Unless explicitly included in the service purchased, a CV review does not include a full rewrite or redesign.
Feedback is based on the document and information supplied by the client.
If a client subsequently purchases a full CV rewrite, any advertised credit for the cost of their CV review will be applied in accordance with the offer available at the time of purchase.
8. Career Coaching and Interview Preparation
Coaching sessions are designed to provide practical career guidance, CV advice, interview preparation and professional development support.
Sessions are delivered remotely unless otherwise agreed.
Clients are responsible for attending their appointment on time and ensuring they have a suitable internet connection or telephone service.
Clients are asked to provide at least 24 hours' notice if they need to cancel or reschedule a coaching session.
Requests made with at least 24 hours' notice can be rearranged without an additional charge, subject to availability.
Cancellations or rescheduling requests made with less than 24 hours' notice may be subject to a charge reflecting reasonable losses or work already undertaken. Any applicable charge will be explained to the client.
If Elite Nanny CV needs to cancel a session, an alternative appointment or appropriate refund will be offered.
This policy does not affect statutory cancellation rights or other consumer protections.
9. Cancellations and Refunds
Your Statutory Cancellation Rights
For services purchased online, UK consumers will generally have the right to cancel within 14 days of entering into the contract, subject to applicable legal exceptions.
If you cancel during this period before any services have been supplied, you will normally receive a full refund.
If you expressly request that work begins during the 14-day cancellation period and subsequently cancel before the service is fully completed, you may be required to pay a proportionate amount for work already carried out, where permitted by law and where the required information has been provided.
If the service has been fully performed following your express request to begin during the cancellation period, and you acknowledged in advance that you would lose your cancellation right upon full performance, that statutory cancellation right may no longer apply.
Cancellations Outside the Statutory Cancellation Period
Requests to cancel after the statutory cancellation period will be considered fairly, taking account of the work completed, costs reasonably incurred and the circumstances of the cancellation.
Any applicable refund will be assessed in accordance with consumer law.
Problems With a Service
If you believe a service has not been provided with reasonable care and skill or does not match what was agreed, please contact us so we can investigate and seek to resolve the issue.
Your statutory rights to remedies, including repeat performance or a price reduction where applicable, are unaffected by these terms.
Approved refunds will be issued using the original payment method where reasonably possible.
10. Completed Documents and Intellectual Property
Once the agreed payment has been made, clients may use their completed CVs and cover letters for their own personal job applications and career purposes.
Clients may edit, print, share and submit their completed documents to prospective employers and recruitment agencies.
Templates, business materials, training resources and other original content created by Elite Nanny CV remain the intellectual property of Elite Nanny CV unless otherwise agreed.
Clients may not reproduce or resell Elite Nanny CV templates or resources commercially without written permission.
11. Confidentiality and Personal Information
Elite Nanny CV treats client information and documents confidentially.
Information supplied for CV writing, reviews or coaching will be used to deliver the requested services and for related administration, in accordance with our Privacy Policy.
Client CVs, employment histories and other personal documents will not be published or shared for marketing purposes without appropriate permission.
Where clients provide information about former employers, families or children, they are encouraged to avoid sharing unnecessary identifying or confidential details.
Personal information will be handled in accordance with applicable data protection law.
Further information about how personal data is collected, stored and used is available in our Privacy Policy.
12. Testimonials and Reviews
We welcome honest feedback from clients.
Testimonials or reviews may be displayed on our website or social media where we have an appropriate basis and permission to do so.
We may correct minor spelling or formatting errors with the reviewer's agreement, but will not change the meaning or sentiment of genuine feedback.
Clients may request that a testimonial published by Elite Nanny CV be reviewed or removed, subject to applicable rights and obligations.
13. Career Advice and Employment Outcomes
Elite Nanny CV aims to provide professional, constructive and practical career support.
However, we cannot guarantee that a CV, cover letter, review or coaching session will result in an interview, job offer, promotion or specific salary.
Recruitment decisions are made by employers and recruitment agencies and depend on factors outside our control.
Our services are intended to support clients in presenting their skills and experience effectively, rather than guaranteeing employment outcomes.
14. Service Standards and Liability
Elite Nanny CV will provide its services with reasonable care and skill.
We will take reasonable steps to deliver services as described and within agreed timescales.
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or rights under applicable consumer protection legislation.
15. Website Content and External Links
Information published on our website, blog and free resources is intended as general career guidance.
We make reasonable efforts to keep information accurate and relevant, but recruitment practices and employment requirements may change.
Our website may contain links to external websites. We are not responsible for their content, availability or privacy practices.
16. Changes to Services and Terms
We may update our services, prices and Terms and Conditions from time to time.
Changes to prices or service descriptions will not retrospectively alter an existing order without agreement, except where permitted by law.
The Terms and Conditions applicable to an order will generally be those provided or made available when the order was placed.
Updated terms will be published on our website.
17. Complaints and Dispute Resolution
If you are unhappy with any aspect of your service, please contact us at melissa@elitenannycv.co.uk with details of your concerns.
We aim to acknowledge complaints within five working days and work towards a fair resolution.
We encourage clients to contact us directly so that any concerns can be discussed and addressed promptly.
Nothing in this section restricts your right to pursue other remedies available under applicable law.
18. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in the client's country of residence.
Nothing in these terms removes a consumer's right to bring proceedings in a court where applicable law permits.
19. Contact Information
For questions about these Terms and Conditions or your order, please contact:
Elite Nanny CV
Email: melissa@elitenannycv.co.uk
Website: www.elitenannycv.co.uk